At Cyprus Bucketlist, we are committed to ensuring a smooth and enjoyable experience for our customers. This refund policy outlines the conditions under which refunds will be issued for tours and activities booked through our platform.

1. Non-Refundable Deposit
Deposit Requirement:
When booking a tour or activity through Cyprus Bucketlist, a non-refundable deposit is required to secure your reservation.
This deposit guarantees your spot and is non-refundable under most circumstances, except as outlined in Section 2 below.

2. Cancellations by the Tour Guide
Full Refund for Cancellations by the Tour Guide:

If a tour or activity is canceled by the tour guide for any reason (e.g., weather conditions, unforeseen events, etc.), Cyprus Bucketlist will issue a full refund of the deposit paid by the customer.
The customer will be informed of the cancellation as soon as possible, and the refund will be processed promptly.

Refund Process:
Refunds will be credited back to the original payment method used during booking.
Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

No Further Liability:
While Cyprus Bucketlist will refund the deposit, we are not liable for any additional costs, losses, or expenses incurred as a result of the tour guide’s cancellation.
Customers are encouraged to consider alternative arrangements directly with the tour guide or seek travel insurance for additional coverage.

3. Customer-Initiated Cancellations
Non-Refundable Deposit:
If a customer decides to cancel a booking, the deposit paid at the time of booking is non-refundable.
Customers are advised to review all booking details carefully before confirming their reservation.
Cancellation with the Tour Guide:

If you need to cancel or modify your booking, you must contact the tour guide directly using the contact information provided in your confirmation email.
Any additional refunds, if applicable, are subject to the tour guide’s individual cancellation policy.

4. Rescheduling and Modifications
Modifications by the Customer:
Customers may request changes to their booking (e.g., date changes, number of participants) by contacting us.
Any modifications are subject to the availability and discretion of the tour guide, and additional fees may apply.

Impact on Deposit:
Modifications that result in a lower total cost for the tour or activity will not result in a partial refund of the deposit.
If the rescheduled date is not possible and the booking is canceled, the deposit remains non-refundable.


5. Force Majeure Events
Unforeseen Circumstances:
In cases where a tour or activity is canceled due to force majeure events (e.g., natural disasters, political unrest, pandemics), Cyprus Bucketlist will work with the tour guide to provide a suitable alternative or reschedule the tour.
If rescheduling is not possible, a refund of the deposit may be issued at the discretion of the tour guide.

6. Contacting Us for Refunds
Customer Support:
For any inquiries regarding refunds or cancellations, please contact Cyprus Bucketlist’s customer support team via email at info@cyprusbucketlist.com or by phone at +357 94009593
We will do our best to assist you in resolving any issues promptly.

7. Refund Disputes
Dispute Resolution:
In the unlikely event of a dispute regarding a refund, Cyprus Bucketlist will review the case and work with both the customer and the tour guide to reach a fair resolution.Our decision on refund disputes will be final and binding.

By booking through Cyprus Bucketlist, you acknowledge and agree to the terms of this refund policy. We encourage you to reach out to us with any questions or concerns before making a booking to ensure a seamless experience.

​

For any questions or concerns,

please contact us at: 

Email: info@cyprusbucketlist.com

Phone: +357 94009593